Who called you from 08000803242 ?

Same here - told me they wanted to discuss my recent visit to Turo branch (I've never been anywhere near Turo)!

same here

It is not cold calling sorry, it is Market Research.

Unfortunately they can still ex- directory number as TPS is there to prevent unsolicited sales calls. A market research survey is not a sales call and as they are calling the company's customers it doesnt come under 'unsolicited' since it is not unreasonable for an organisation to contact their customers. It's annoying but if you don't want to take part then I'm sure the calls aren't mandatory, so just hang up

Also I'm sorry but nearly all of your points are completely invalid. Customer feedback is one of the most important aspects of a organisation. Now I'm pretty sure you'll agree but banks aren't just any random company wanting feedback. They do a lot of vitally important things for you.. if you dont want a good service then by all means keep doing what you are doing David. The only thing time wasting is your ability to respect someones job and also the bank that you are at. Do not belittle something that you do not care to understand. Thanks.

Yes they are allowed to call TPS numbers as it is not a sales call and only for market research. Just the rules unfortunately.

Hi Stephen, I was going to try an explain this to you however the MOTIF website words it a lot better. Here is a direct quote: "When our clients provide us with a sample of their customers, it means we may contact customers who are registered with the Telephone Preference Service (TPS) or who are listed as ex-directory. There is no requirement to screen research samples against the preference services (such as the Telephone Preference Service) when conducting market research. TPS is there to prevent unsolicited sales calls. A market research survey is not a sales call and as the programme contacts existing client customers it therefore does not come under the generally understood meaning of 'unsolicited' since it is not unreasonable for an organisation to contact its customers." Hopefully this helps you understand it, cheers

Surely its a breach of data protection to pass customer details to any third party

Not for Customer feedback purposes Haz.

Ok, I understand that MOIIF is a business undertaking surveys for reputable companies. But how do you know that it is MOTIF that are ringing you?

They now know you bank with Halifax. Not useless at all if they can now target you with focused scams.

@Dale Halifax give this information to market research agencies to carry out the customer feedback surveys. This is so the data from their costumers is unbiased. You can check the Motif website (www.thisismotif.com), or you can search them on the Market Research Society website to check that Motif is a legitimate company. The calls are not scams, they are a way of conducting genuine market research. The calls aren't mandatory anyways so you can always decline

@Adam, if this was a genuine call then your answer is quite legitimate. But please explain how these calls for the "Halifax Survey" are being received by people who do not use the Halifax at all? You can check Motif websites all you want but when modern day scammers, using technology, can contact you and make the number appear to be the banks number, so if you're familiar with your banks phone number you will obviously think it is the bank, How is your Motif website combating this then? Plus, many others have said when they answer they are told "This is from your financial advisor" not mentioning Halifax at all. But you clearly think this is a phone number to trust Adam. I just hope they never call you then

@Martin Hi Martin, I am happy to answer these questions as I have worked for a few Market Research agency's in the past so hopefully I'll be able to explain things a bit clearer. - Firstly the number that Motif calls from is an 0800 number. This is not a number from the bank and it would never come up on your phone as the name of the bank they're conducting the survey on behalf of. It's an 0800 number just because they're calling from a call centre. - Secondly as Motif will be given a sample of numbers from the bank, they have no choice as to which numbers they call, they have to call each number they have been given by the bank. Let's take Halifax for example, if Motif calls someone who says they are not a costumer of Halifax then that is at no fault of Motifs as they have no input as to which numbers they are calling. As the survey is not mandatory then they can end the call there and Motif will apologise for calling them. This can sometimes happen when banks make a mistake with the numbers in the sample (perhaps using an old number or perhaps the costumer has recently left that bank). Or this can sometimes happen if the person on the phone doesn't realise they have a very small product with the bank (such as a simple credit card or insurance) or perhaps they have a joint account. This can sometimes then lead to the costumer believing the call is not real when in actual fact they have just not realised that they're a small costumer (believe me this happens all the time) - Just to clarify, the staff at Motif (or any market research agency) will NEVER say they're calling directly from the bank. They will introduce themselves as working for Motif on behalf of the bank as they're the 3rd party in charge of the costumer feedback surveys. - Another point to add is that Motif don't just do surveys for Halifax, they will call on behalf of a wide range of clients for example other banks or financial providers such as pension providers. - Lastly the only reason Mot

Sorry I realised the last part of my message got cut off so here is the last point. Lastly the only reason Motif will say they're calling on behalf of a their financial provider will be because the person they're talking to hasn't confirmed their identity. Motif can only reveal the name of the client (bank or financial provider) they're calling on behalf of once they have confirmed they're speaking to the correct person. This is due to DPA, it would be breaking Data protection if Motif said the name of the bank to any random person on the phone. This process is put in place to protect costumer confidentiality. I hope this helps to clear up any questions you had but if you have any more then just drop another message on this website, cheers

@Adam, thanks, it does clear up some issues. But if this is legit then when they call why do they not leave a message? Surely this would be a better way to conduct business rather than just cold call someone and rudely ring off. They called me again today whilst I was at work (last week they also called me when I was at work) and no message left. It appears that they are demanding that I should answer when they want to talk to me and, surely as a CUSTOMER, I should be able to speak with them when I want to. Not that I would do a survey as I find them absolutely pointless (if I wasn't happy with the service I'd go somewhere else and if the organisation is just using a 3rd party to check on how their staff are doing then I certainly wouldn't want to work for a place that treated me that badly and I'd feel very sorry for a staff member who's boss can't be bothered giving an employee the time to talk with them about their job). I do feel that, as I didn't answer the call last week that alone should be the message to Motif that I am not interested and now I feel they are just harassing me

@Martin Hi Martin, I'm glad I managed to clear a few things up with you. And I'll hopefully be able to answer these questions as well. Firstly the calls that Motif are making are not COLD calls as they are being paid by the bank to conduct these calls. They are market research calls and as the programme contacts existing client customers it therefore does not come under the generally understood meaning of 'unsolicited' since it is not unreasonable for an organisation to contact its customers. I definitely agree with your point about leaving a message, I am actually not sure if other market research agencies leave a message so perhaps that would be something they should consider in the future. Perhaps it may be because they're calling from a call centre and the fact it can be for different agencies maybe makes it hard to have a voicemail. Especially since the telephone interviewers will have a target to reach so it would take up more time to say a voicemail message after each call. However I am not sure on that one. But I do 100% agree that there should be a voicemail of some kind. Lastly I believe that if you don't answer the call the first time then they call back within 3hrs or just another random time. This is because obviously the person making the call doesn't know if you're just busy or you had your phone on silent, so they call again to try and get your feedback. This also means that all costumers have a chance to give their opinions even if they miss that first call. Now I know you've mentioned that you don't want to do the survey so the easiest option would just be to block the number and they won't disturb you again. It's really that easy. Hopefully this helps a bit as well, any more questions and I'd be happy to try answer them, cheers

Lol, this comment is ridiculous, how can this firm call people for all banks, i spoke to my bank today and the other day, they told me this was definitely a scam, When they say hi i. ADAM and im calling from your bank, SCAM SCAM SCAM and and people that are leaving positive comments are clearly part of the scam scam scam

@lol educate yourself

I been called persistly last few days all times of day to pick up call today someone asking me confirm name ... without even giving reason for the call! Wants to know my personal information but won't answer basic question. This number is a scam and should avoid it. As I questioned the lady who claimed her name was Libna Jasmin she suddenly hang up phone going missing. This is a scam and no one needs to talk to them if you have problem with your bank it should be the bank contacting you not these Guys. If they do then the bank has breached your basic human rights and data ma protection passing you information to other 3rd parties

I am sorry that that has been happening to you, did the person introduce themself as from motif?? As they should happily tell you the reason for the call.

Also to answer your other question, the whole point of a market research companies is to phone up on behalf of the bank as the bank or company has many other responsibilities to look after. The bank does not breach your basic human rights getting a company, specifically designed to get customer feedback, to ask how their service etc. There are many reasons why so please educate yourself before giving false information and making the telephone interviewers job much more difficult by creating a negative atmosphere towards customer feedback surveys.